Returns & Exchanges
WHAT ITEMS ARE RETURNABLE?
- Within 14 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- An item is only eligible for return within 14 calendar days of purchase.
- Items must not be worn, used or tampered with and must be placed into their original packing.
- If items are in less than perfect condition the items will be sent back at the customers expense.
- Refunds are issued back to the original method of payment or with an online credit.
WHAT ITEMS ARE NON-RETURNABLE?
- Free gifts or promotional items
- Clearance items
- Holiday items
- Customized/Monogrammed items
HOW DO I RETURN?
- After contacting us about your return we will provide you with a shipping address. You are responsible for shipping cost.
- Items returned must be sent back in their original packaging.
- Buyer is responsible for return shipping should they want an item back if items are returned that are not eligible for returns.
HOW SOON WILL I GET MY REFUND?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
- Original shipping charges are non-refundable.
- If your item was purchased during a free shipping promotion or shipped for free, the standard shipping charge will be deducted from your refund.
- Damaged items MUST be reported within 5 days of receiving the goods.
- Holiday items are non returnable and non refundable unless damaged which must be reported within 5 days.
- At this time, we are unable to exchange items. Please place a new order on the website for a different size, color or product using your store credit from your return. Thank you!
- Packages that are shown as delivered according to the tracking information cannot be reshipped by Sweet Southern Sparkle
REFUSED OR UNDELIVERABLE PACKAGES
- Orders returned due to insufficient addresses are treated as returns if we are unable to get corrected shipping information. We will refund the cost of the items minus the original shipping cost. The buyer is responsible for shipping charges to reship the order if an insufficient or incorrect address is provided during checkout.
HOW DO I CHANGE OR CANCEL MY ORDER?
- We are unable to change or edit an order after it has been submitted. If you need to cancel an order, please email us at firstname.lastname@example.org soon as possible. Due to our short fulfillment times, please understand that we are unable to cancel some orders.