Customer Care

Customer Service is our top priority. We want our customers to be 100% happy with their purchase from our small southern business. we treat our customers like we would want to be treated. 
We have amazing repeat customers and rely on word of mouth from our customers to refer their friends. We want you to shop with us and bring your friends too!
Please feel free to contact us at any time with questions or concerns under the "Contact Us" section. 
** we do not process or ship orders Saturday or Sundays. We work diligently to process and ship all orders Monday through Friday in the order they are received. We make it our goal to get your purchases out as quickly as we can. 
See Shipping info for more details.
Have a general question?
See FAQ page here.
Order Status:
When your order is ready to ship you will get an email from us with your tracking information. You can go to USPS and enter in the tracking information to stay up to date on where your package is.
Shipping Information: 
All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. Because of the handmade and personalized nature of our items most items have a 1-2 week processing time. If the item will take longer it will be noted in the description. Once items are ready they will be sent right away. If you have any questions or concerns about shipping please feel free to contact us.  We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please contact USPS. All orders are sent with shipping insurance up to $100. If your item is damaged as a result of shipping please make sure to take a picture of the item and box it came in that will be needed to file a claim.
 
Order Processing:
Please note that we do not process or ship orders Saturdays and Sundays. We process and ship all orders Monday through Friday. Orders are processed in the order in which they are received. We make it our goal to get the orders out as fast as we can. Due to the nature of our products our processing time is 1-2 weeks. Some products may have a longer processing time, these will be stated in the items description. We will not send your order until we have the order completed. This means all of the products are ready to go. We do not ship piece by piece
PICK UP OPTION
We do offer pick up for local orders only. This is local to the Tampa Bay area. If you select this option and you are not local your order will not be shipped until shipping is paid. Selecting the Pick Up option does not mean we will deliver or meet to give you your items. You will receive an email notification when your item is ready to be picked up along with the address  of the location. 
 
Condition of Use
We advise our customers to never leave a young child unsupervised while using our products. Our products can contain small components and could potentially become a choking hazard. All Southern Sparkle products are for use at your own risk. By placing an order you agree that Southern Sparkle accepts no liability for use, misuse, or lack of supervision while using our products.
Clearance Items
All items purchased on clearance or "sale" will not be eligible for return and are considered final sale.
 
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